August 31, 2010
Dear Oberammergau Passion Play:
My family was victimized on July 9 by one of your vendors, the Landhaus Forella in Unterammergau, and I respectfully request €130 for reimbursement for lunches that we ended up having to pay for twice. Following is an account of what happened.
I purchased 16 package plans for the Oberammergau Passion Play, which included play tickets, booklets, shuttle transportation, rooms, lunch, dinner, and breakfast for everyone. When we arrived at our rooms on the day of the play, we temporarily misplaced 5 of our grandchildren’s lunch tickets, which were covered up by luggage. The grandchildren were with 8 of us when we went to our assigned café to eat, which was the Landhaus Forella, even though they were supposed to eat at a different establishment nearby. Before we sat down at the Landhaus Forella, we informed the proprietor that 5 of the 13 of us misplaced their lunch tickets, and he said, “No problem, they can just eat here with you.” We thanked him and all enjoyed a delicious lunch.
As we prepared to leave, he informed us, for the first time, that we owed €130 for the 5 lunches our grandchildren ate. This came as a complete shock to us. Next he informed us that he could not accept our VISA; we had to pay him in Euros. The bill he provided us included a charge for one beer, even though nobody in our group drank a beer. He finally agreed to remove the beer from the bill.
By now we had located the misplaced tickets so we asked the proprietor if he could accept those tickets or collect from the establishment where the 5 should have eaten. He said “No, you have to pay me in Euros.” The time to catch the shuttle bus to the play was nearing, so we pooled our resources and reluctantly paid him the Euros.
Ten years ago, in 2000, my husband and I enjoyed the Passion Play immensely. It was a dream come true that we could return in 2010 and bring our family (son, daughters, and grandchildren) along for the experience. What a disappointment to be taken advantage of by the proprietor at the Landhaus Forella in such a deceptive way. It cast a dark cloud over the memories of our trip to Europe, the highlight of which was supposed to be the 2010 Passion Play.
Please reimburse us the cost of the 5 lunches totaling €130 since we already had prepaid for those lunches, and the Landhaus Forella would not accept our lunch tickets. I can provide receipts of payment for both our lunch tickets and the cash payment made to the Landhaus Forella. Please provide an email address where I can send those to you.
Sincerely,
Nancy Haas
wr.haas@juno.com
|
